Resolve Employee Conflict with Clarity and Confidence
Independent mediation and conflict resolution services helping organisations and individuals resolve workplace conflict fast, minimize disruption and avoid costly escalation
About Clarity Resolve
Clarity Resolve uses professional mediation to help organisations and individuals work through conflict efficiently and constructively with the aim of achieving a win-win for all parties in a short period of time.
We create impartial, supportive environments where everyone feels heard and respected, allowing different views and perspectives to be explored calmly and constructively. Professional mediation can help restore communication, rebuild working relationships, and achieve positive, lasting outcomes.
Our Services
Workplace Mediation
Professionally facilitated discussions to help resolve most types of workplace disagreements:
- Relationship breakdown
- Manager and employee conflict
- Early-stage bullying/harassment complaints (informal)
- Return to work tension after grievance, stress, illness
- Cultural or communication style differences
- Senior leadership conflict
HR Support and Training
Invest in your HR team and line managers with tailored training or 121 coaching to deal with challenging people issues:
- Practical, role play training in dealing with difficult situations
- Spotting the red flags and understanding the risks of avoidance
Fractional Senior HR Support
Provision of HR Director level support on a flexible, hassle free basis at a fraction of the cost of employing a full time HRD/CPO direct:
- Dedicated to your business on a short or long term, part time basis
Benefits of Workplace Mediation
74% of employees that underwent workplace mediation reported that their conflict had been fully or largely resolved, according to ACAS Independent Research (Estimating the costs of workplace conflict, ACAS 2021)
Support constructive dialogue through a safe and impartial environment designed to encourage understanding and resolution
Prevent loss of productivity caused by workplace conflict, poor morale, stress, absence and employee turnover
Reduce costly litigation and minimise management time spent managing workplace conflict
Build employee trust and engagement via an impartial mediator who helps both parties feel heard and work towards resolution
Avoid lengthy procedural and formal processes by adopting a highly effective mediation framework
Address any employee conflict following major change where unresolved resentment can remain
Why Choose Clarity Resolve?
Suzie brings 25 years experience in HR handling complex and sensitive disputes across many cultures and backgrounds to her specialist practice as an Accredited Workplace Mediator. Her experience spans sectors such as Fintech, SaaS, Law, Banking, Igaming, Retail, Education, Charities and the Civil Service.
Suzie has a very calm, grounded, pragmatic style with an intuitive understanding of people and their positions. She creates a safe, trusting space for parties to open up and engage in constructive, forward moving conversations.
Her aim is to facilitate mediation sessions to achieve win-win solutions for both parties. Solutions that are realistic and long lasting, rather than simply addressing issues at the surface level, by getting to the root of the conflict and guiding parties to agree positive outcomes.
Suzie Yong
Company Director
ADR Group Accredited Workplace Mediator
Associate Member of the Civil Mediation Council
Chartered Member of the CIPD
Former CIPD Lecturer and Assessor (Dublin)
MSc in HRM Development
Professional Diploma in Employment Law
FAQs
Let’s Resolve Your Workplace Conflict
How does mediation work?
Private meetings take place with the parties involved, followed by short check-in meetings before the main joint meeting. Discussions take place in a structured manner with the mediator facilitating the exploration of the key issues, an understanding of the different positions and a joint agreement to workable solutions to move forward.
Mediation can take place in-person or on a remote basis.
Is mediation confidential?
Yes, confidentiality is of upmost importance in mediation. Lack of confidentiality (perceived or not) is the main barrier to employees not wishing to engage in discussions which is why external mediation works so well. After the joint session, the mediator will produce an agreement which reflects the agreed outcomes. It is up to the parties if they wish to disclose this document with the company. The agreement is not legally binding but in a small number of cases, this will be requested.
How long does it take, is it cost effective?
Most cases can be settled within 6-8 hours over a period of one week. Mediation is therefore a very cost- effective and efficient way of dealing with conflict in the workplace.
Can mediation take place between employees in different countries?
Yes. In today’s world, many companies have employees working together and/or reporting to individuals in different countries. Mediation can take place online and therefore can easily accommodate cases where individuals may be based in different countries. Some countries may have regulations around mediation and this would need to be checked before engagement.
Testimonials
Let's resolve your workplace conflict
Contact Suzie for an informal and confidential discussion
suzieyong@clarityresolve.co.uk
07860 820 796