Resolve Workplace Conflict with Clarity and Confidence
Independent mediation and conflict resolution services helping organisations and individuals resolve disputes fast, minimize disruption and avoid costly escalation
About Clarity Resolve
Clarity Resolve uses professional mediation and other interventions to help organisations and individuals work through conflict efficiently and constructively with the aim of achieving a win-win for all parties.
We create impartial, supportive environments where everyone feels heard and respected, allowing different views and perspectives to be explored calmly and constructively. Professional mediation can help restore communication, rebuild working relationships, and achieve positive, lasting outcomes.
Our Services
Workplace Mediation
Professionally facilitated discussions to help resolve most types of workplace disputes:
- Working relationship breakdown
- Early stage bullying or harassment complaints
- Return to work tension after grievance, stress, illness
- Cultural or communication style differences
- Senior leadership conflict
- Team conflict
Coaching, Training and Workplace Investigations
Support your leaders, line managers and HR team to deal with challenging ER issues effectively and fairly:
- Executive/senior management conflict coaching sessions
- Tailored, practical training for line managers and HR
- Professional Independent Workplace Investigations
Bespoke HR/ER Support for SMEs
HR or Employee Relations expertise for specific projects or unexpected issues that arise:
- Dedicated to your business on a short term or fractional ongoing basis
- Maximise cost flexibility in an uncertain economic climate
How Mediation Supports Organisations
74% of employees that underwent workplace mediation reported that their conflict had been fully or largely resolved, according to ACAS Independent Research (Estimating the costs of workplace conflict, ACAS 2021)
Support constructive dialogue through a safe and impartial environment designed to encourage understanding and resolution
Prevent loss of productivity caused by workplace conflict, poor morale, stress, absence and employee turnover
Reduce costly litigation and minimise management time spent managing workplace conflict
Build employee trust and engagement via an impartial mediator who helps both parties feel heard and work towards resolution
Avoid lengthy procedural and formal processes by adopting a highly effective mediation framework
Address any employee conflict following major change where unresolved resentment can remain
Why Choose Clarity Resolve?
Suzie brings nearly 25 years’ experience in HR handling complex and sensitive disputes across many cultures and backgrounds to her specialist practice as an Accredited Workplace Mediator. Her experience spans sectors such as Fintech, SaaS, Law, Banking, Igaming, Retail, Education, Charities and the Civil Service.
Suzie has a very calm, grounded, pragmatic style with an intuitive understanding of people and their positions. She creates a safe, trusting space for parties to open up and engage in constructive, forward moving conversations.
Her aim is to facilitate mediation sessions to achieve win-win solutions for both parties. Solutions that are realistic and long lasting, rather than simply addressing issues at the surface level, by getting to the root of the conflict and guiding parties to agree positive outcomes.
Suzie Yong
Company Director
- ADR Group Accredited Workplace Mediator
- Former Senior Global HR Director
- Chartered Member of the CIPD
- Former CIPD Lecturer and Assessor
- MSc in HRM Development
- Professional Diploma in Employment Law
FAQs
Let’s Resolve Your Workplace Conflict
How does mediation work?
Private meetings take place with the parties involved, followed by short check-in meetings before the main joint meeting. Discussions take place in a structured manner with the mediator facilitating the exploration of the key issues, an understanding of the different positions and a joint agreement to workable solutions to move forward.
Mediation can take place in-person or on a remote basis.
Is mediation confidential?
Yes, confidentiality and impartiality is of upmost importance in mediation. A lack of confidentiality and impartiality (perceived or not) are the main barriers to employees not wishing to engage in discussions. This is why using an external mediator works so well as it brings a level of trust and confidence back into the process.
How long does it take, is it cost effective?
Most cases between two parties can be settled within 6-8 hours over a period of one week. Mediation is therefore a very cost- effective and efficient way of dealing with conflict in the workplace.
Can mediation take place between employees in different countries?
Yes. In today’s world, many companies have employees working together and/or reporting to individuals in different countries. Mediation can take place online and therefore can easily accommodate cases where individuals may be based in different countries.
Testimonials
Let's resolve your workplace conflict
Contact Suzie for an informal and confidential discussion
suzieyong@clarityresolve.co.uk
07860 820 796